The terms and conditions below govern the sale of goods from Eco Garment Bags (“the Company”) to you (“the Customer”).
1 Price and Ordering
1.1 The price payable for the goods is set out on the web site at the time the Customer places their order.
1.2 When confirmation of an order is received, this is to indicate that the Company has received the Customer’s order. It does not indicate that a contract exists between the Customer and the Company. The Company will indicate acceptance of the Customer’s order, and hence a contract between the Customer and the Company, when the Company sends the Customer an invoice. The Company has included this term to protect against a mistake in pricing, where the Company has inadvertently under-priced or over-priced goods, or the Company is no longer able to supply a particular product for whatever reason.
1.3 In the case of a change of price, the Company will always contact the Customer first to ensure that the price is acceptable.
1.4 Similarly, if the product is no longer available the Company will seek to offer the Customer a suitable alternative.
1.5 The Company only accepts Mastercard, Switch, Visa Electron, Debit Cards, bank transfer and Paypal as valid methods of payment.
1.6 Items will be paid for at the point of order. In the event that items have to be backordered or are not available the Customer will be given the option to cancel the order. If the Customer cancels the order they will not be charged.
2 Orders Received
2.1 All orders received before 1pm will be processed and despatched on the same day subject to stock availability. We do not process any orders placed during weekends, Bank Holidays until the following working day. Orders placed after 2pm on Friday will be processed on the following Monday.
3 Stock Shortgages
3.1 Eco Garment Bags work very hard to manage all our stock levels to meet demand. If in the unlikely event of a stock shortage we will contact you to notify you of the delay and despatch your order as soon as possible.
4.1 We use a variety of couriers at our discretion depending on the customer location and nature of goods purchased. If we use Royal Mail all our items are sent using Royal Mail 24 and if we use a courier service we will use their Express 24 service.
4.2 Because we use a variety of service providers to deliver our goods to you we are unable to give a specific delivery time.
4.3 The Express 24 hours delivery service is not applicable to Scottish Highlands & Islands and Northern Ireland which may take longer.
5.1 All orders will have VAT added at the prevailing rate.
6 Credit Card Security
6.1 When placing an order on the website, credit card numbers are encrypted using SSL 128-bit encryption. Credit card details are not stored on our website after payment has been validated and authorised to ensure maximum security.
7.1 All of the Company’s products come with a no quibble 30 day money back guarantee on return of goods in an unused, saleable condition.
7.2 The Customer can notify the Company by telephone or email firstname.lastname@example.org if they wish to return an item
7.3 The Customer will bear the cost of returning the goods to the Company unless the goods are being returned because they are incorrect or defective.
7.4 On receipt of the goods by the Company the Customer will receive a credit, exchange or refund to the total value of goods returned (excluding any postage) subject to the goods being returned in an unspoilt, saleable condition.
8.1 Any defect in the quality, quantity and condition of the goods should be notified by the Customer to the Company (as per point 7.2), on receipt of the goods and the delivery should be refused by the Customer. If the Customer does not notify the company and refuse the delivery the Company will not accept liability for such defect and the Customer will required to pay for the goods in full as if delivered.
8.2 The Company will inspect the goods returned and if the defect is identified, the Customer will be given the option of replacement at no additional cost or a full refund of the price of the goods. The Company will have no further liability to the Customer.
8.3 The Company will inspect the goods returned and if no defect is identified the goods will be returned to the Customer at the Customer’s cost.
8.4 The Company under no circumstances will be liable to the Customer for any loss of profits, additional costs, indirect or consequential loss or damage arising out of any defect in goods supplied. The Company’s liability will be restricted to the value of goods returned found to be defective on inspection. This does not affect your statutory rights as a consumer.
9.1 The Company does not disclose the Customers information to third parties other than when order details are processed as part of the order fulfillment process. In this case, the third party will not disclose any of the details to any other third party.
9.2 Cookies are used on this shopping site to keep track of the contents of the Customers shopping cart, to store delivery addresses if the address book is used and to store the Customer details.
10. Returns Policy
10.1 The Customer’s rights to return goods are protected under the EU Distance Selling Directive.
11. Force Majeure
11.1 The Company shall have no liability to the Customer for any failure or delay in supply or delivery or for any damage or defect to the goods supplied or delivered caused by any event or circumstance beyond the Company’s reasonable control.
12.1 The validity, legality or enforceability of any part of these terms and conditions will be unaffected by the invalidity, illegality or unenforceability of any individual part of these term and conditions.
12.2 The terms and conditions shall be governed by and interpreted in accordance with English Law.
12.3 All pictures displayed are a representation of the item and may vary for the image displayed. All content, text, photos, images published on the Website are owned by us and cannot be reproduced without our prior written consent.